Shipping & Returns
PAAVO INDIA ("we" and "us") is the operator of (https://paavoindia.com) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
1. Shipping Costs (We are currently offering free shipping on all orders for our launch)
We offer free shipping across India on orders above INR 2000. The shipping cost for an order under INR 2000 is charged at INR 50. In case of additional payment for shipping, the amount will be included in the final price for shipping cost to the customer.
PAAVO INDIA will happily accept exchanges as long as a request to return is received by us within 4 days of receipt of item and is returned to us in original packaging, unused and in perfect condition.
Once returns are received and have undergone a quality check, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email.
We will refund the value of the goods returned but will NOT refund the value of any shipping paid.
We are unable to issue a refund without actual receipt of the item(s) or proof of received return delivery.
We aim to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.
3. Delivery Terms
Orders are usually dispatched within 2-4 business days of receipt of order.
In the case of situations beyond our control, the shipments can further be delayed but we ensure the delivery will be carried out at the earliest.
We operate during standard business hours, except on national holidays at which time we take steps to ensure shipment delays will be kept to a minimum.
4. Items Out Of Stock
We try to maintain accurate stock counts on our website but in case of a stock discrepancy, if we are unable to fulfill all your items at time of purchase, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched.
If an order has already been dispatched, please refer to our refund policy.
6. Parcel Damaged Or Lost In-Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. We will process a full refund or replacement as soon as the courier has completed their investigation into the claim or as soon as the parcel is deemed damaged or lost.
If the parcel has been delivered without you being present, please contact customer service with next steps.
For all customer service enquiries, please email us at email@example.com